Refund & Returns Policy

1. 30-Day Return Eligibility Parameters

At City Care Pharma (citycarepharma.co.uk), we maintain clear return and refund steps to support your purchase. You can return eligible items purchased on our storefront within 30 days of your documented delivery date, provided the items remain completely unopened, unused, and sealed in their original outer packaging arrays.

To confirm your item meets our return standards, ensure it satisfies the following criteria:

• The product must remain in its original pristine condition with all tamper-evident security labels unbroken.
• The shipment must be accompanied by the original digital packing slip or email invoice receipt as proof of purchase.
• The package return routing must be officially logged with our team within 30 days of arrival.

2. Excluded & Non-Returnable Items

Due to safety and contamination risks on healthcare networks, certain items cannot be returned. These exclusions include:

• Opened or Unsealed Medications: Any compound where the outer protective film, foil matrix, or structural cap bottle seal has been altered.
• Personalized Solutions: Custom compounding runs configured for specific volume parameters or custom configurations.
• Digital Items: Electronic gift vouchers, downloadable instruction logs, or diagnostic advice profiles.

3. Systematic Return Initiation Steps

To start a return layout safely, please follow these steps precisely:

First, message our core tracking desk at info@citycarepharma.co.uk to secure an official return approval token. Once confirmed, our team will forward explicit warehouse destination metrics and standard handling paperwork directly to your inbox.

4. Return Shipping Allocations

Patients manage the baseline return delivery costs unless the return is caused by our error, such as packing an incorrect compound variant or delivering a damaged container code. We strongly suggest using a fully tracked courier option or securing transit tracking cover to protect your shipment until it reaches our depot.

5. Processing & Balancing Timelines

When your package arrives back at our hub, it passes to our inspection group to verify seal authenticity. We will message you immediately to confirm whether your balance adjustment is approved or rejected.

Approved refunds are processed automatically back to your original payment route (credit card networks, debit routes, or crypto addresses) within a few business days, depending on your financial institution’s processing speeds.